Care Plans
Monthly support, maintenance, and improvements for sites and apps that need ongoing care after launch. Useful when you want a reliable team on hand rather than scrambling every time something needs changing.
Ongoing support without vague retainers or surprise work
Sites and apps rarely stay finished for long. Content changes, small UX improvements, maintenance, fixes, and the odd urgent issue are all normal once the thing is live.
Our care plans are for businesses that want continuity: a senior team that already understands the setup, handles sensible maintenance, and quotes clearly before anything bigger gets done.
What care plans usually cover
Maintenance
Regular technical housekeeping so the site or app stays healthy and easier to trust.
Requests
A request usually means one clearly defined change, issue, or improvement.
Priority Support
Priority depends on the care plan level and the nature of the issue rather than a vague promise of instant everything.
Improvement Thinking
We do not only fix things. We can also suggest sensible improvements worth making next.
Continuity
You are dealing with people who already know the setup, not starting from zero every time.
Clear Approval
If work exceeds the included time or scope, we quote it first and only do it once you approve it.
A simple support process
We get familiar with the setup, agree what is covered, and give you a straightforward route for ongoing requests and issues.
Review
We review the current setup and whether it is a good fit for ongoing care.
Onboard
We get access, document the important parts, and make sure the basics are in place.
Maintain
We handle the agreed maintenance, requests, and support work that fits the plan.
Quote Extras
If something bigger comes up, we quote and approve it first rather than letting support turn vague.
Simple rules keep support useful
A request usually means one clearly defined change, issue, or improvement
Priority depends on the care plan level and the nature of the issue
If work exceeds the included time or scope, we quote it and get approval first
Care plans are for ongoing support and sensible improvements, not unlimited redevelopment
Common Questions
Usually maintenance, fixes, updates, content changes, and smaller improvements.
No, although it is usually easier if we review the setup first.
Yes, depending on what level of care plan is agreed.
We use priority language rather than rigid public SLAs, because the urgency of the issue matters as much as the plan level.
We quote it first and only do the work once you approve it.
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Tell us what needs supporting and we will advise on the right care plan.